We will come out and visually asses the damage and areas that surround it such as lower rooms, adjacent rooms, crawlspaces, garages etc. to determine the source of the leak/extent of the damage. We have thermal imaging cameras that can determine if there is moisture holding in different affected areas/materials inside your home. We also equip our technicians with moisture meters to gauge the level of moisture if there is any detected.
We give free inspections to homeowners, in order to help you find a solution to your problem. We understand you may have already paid for a plumber, leak detection company, etc, and funds can get eaten up quick before you can even finish assessing the damage. We offer a free inspection to ease your mind. A lot of the time these issues are covered under your homeowner’s insurance and we can help you understand if that is the right path for you during this time as well. The service call is placed on the bill if you choose to use our services, but the estimate to homeowners, is always free.
The cost is not always the same for each project. However, with water damage, we can give you an estimated cost for the dry out and whether or not it would be covered by insurance and if that is a reasonable option for you to use at this time for this project in question. Once the Water Mitigation, or the dry-out is performed, then the reconstruction takes place. This is phase two and a separate project to your insurance company. This is typically what makes or breaks the deciding factor for a claim based on what is involved with the repairs portion. This can be a lot more in detail than we typically think. In an insurance claim whatever is damaged, is also repaired, so this is part of what you need to take into consideration when deciding if you want to file a claim. We will help you maximize your claim with your insurance company so you are able to repair the project to the original condition without worry you will have to pay more than just your deductible for costs out of your pocket.
A typical water damage project can take from 1-4 weeks. The first week is the dry out. Ranging from a 3-7 day drying time. Can go longer depending on the project. This is an estimate and for purpose of giving a rough timeline. Once this is complete, if you are left with minimal repairs, the repairs can just be a one-day project. If they are more involved, they can take 1-7 days to complete depending on the complexity of the project. The time spent waiting for your insurance company to approve the claim and work to be performed to repair the damage, is much of the interim between the dry-out and the reconstruction. We can help speed this up, but the typical project is 2 weeks at length from start to finish.
Yes. We are a General Contractor, so our professional services include Water Damage Restoration; however, we have a team of amazing contractors that we use to complete all our projects exclusively. Our sub-contractors are all licensed, bonded, and insured and range from several industries including drywall, painting, flooring, insulation, and ducting. The only services we do not perform are electrical and plumbing. That said, we can provide you with many great referrals!
If you look at your policy information or give your agent a call, they should be able to give you that information.
Once you know what course of action needs to take place, that is a great time to give your insurance a call. We offer free inspections for this reason. To give you an accurate answer to their questions of what happened, and what needs to be done to rectify the situation. We recommend calling your insurance company directly once you have all the information from the plumber and the technician so you can be ready with any questions that come your way.
Typically, anything sudden and accidental is covered. If you caused it yourself, it may also be covered. If your insurance company does not see signs of neglect, mold, rot, most pipe bursts, toilet overflows, wax ring failures, etc. then they they will likely cover it. If there is something our technicians see at the inspection that would not be covered, they would make that known before advising you to file a claim. So that you may be aware of costs that would be your responsibility out of pocket if the claim were to be denied. Ultimately, the coverage is based on your policy and your adjuster will be the best person to help determine that for you. We can just give you our professional opinion on what we see and what our experience states may or may not be covered.
Yes. We will work with the insurance on your behalf once you file the initial claim. They may need to reach out to you to verify events and the work is complete, but for the most part we send everything they need to verify coverage aside from the plumbing bill or any services related prior to us arriving on site. We send pictures, invoices, negotiate and update you with all the documents related to your claim once the negotiations are completed. We do not bill you until coverage has been determined and payments have been issued. If your claim is denied, we give a 14-day grace period to pay for your project. Financing is available if needed.